جاك -Terms and Conditions

Acceptance of terms
By using this website, you accept these terms and agree to abide by them. And if you use the site as an employee or representative of another legal entity, then by your use of this site you accept these terms in your personal capacity or on behalf of this legal entity.
The “Tokars” site is operated by the Gulf Kayan Auto Spare Parts Company, One Person Company, referred to as “Tokars”, “We”, “Our”, a Saudi company registered under Commercial Registration No. 1010658927
The service provided by the site
Tocars manages a commercial activity, such as pricing and selling products, and providing support services and delivery. Through it, it can place orders for different products. Therefore, upon submitting the order, the details of this agreement and the details mentioned in the product pricing will be approved by the buyer. Any order submitted is not considered ready for delivery or confirmed until the customer’s confirmation, when the customer decides to purchase a product from the site, the resulting legal contract is between Tocars and the customer and this contract must contain the terms and conditions governing this agreement, in the event that the product is delivered after confirmation by the customer , The customer receives a sales invoice containing details of the product that has been sold.
You are responsible for making all necessary arrangements to be able to access the website and for:
Maintain any of the passwords that you have for using this website, and you must not disclose them to any third party.
Any use made by your username, password or email for this website (except for the uses made by our site officials).We also have the right to:
Suspending access to this website, or canceling accounts at any time and for any reason at our discretion, including any maintenance or site development work.
From time to time, we restrict access to some parts of the website, or the entire website, to users who have registered with us (registered users).
In the event that "Tocars" officials violate or suspect that any user violates any of these conditions, we have the right immediately and without notice to terminate his use of this site, or to use part of the site.
Illegal use of the site
You are not entitled to use the website illegal or unauthorized use, enter any virus or other malware or cause the site to be disabled, or attempt unauthorized access to the site or the server on which the site is stored or any server or computer or A database connected to the website.
Protection from viruses
The "Tocars" site provides the highest levels of examination, testing and protection, but the site does not assume any liability as a result of a virus attack or other harmful materials from a technological point of view or any loss, interruption or damage to your data or your computer system that may occur while you use the site .
Disclaimer
Information about you and your visits to the site
We may collect and process information about you when using this site in accordance with our privacy policy and your use of this site, you agree to that.
Terms and conditions of buying by Tocars
Submitting a commodity purchase order:
The delivery of the item to the customer may be delayed for more than 3 days, depending on the availability of the item at the merchant or because of the shipping companies. We communicate with the customer and inform him in advance.
At Tocars, we make sure that the purchase price is the same as the price mentioned when pricing the order by the merchant for the customer, but in some cases the price may change for several reasons by the merchant, such as the presence of an alternative product with alternative specifications or by the customer by changing the specifications of the piece or in the event that the item is available at Another dealer with a different price, and then our team will inform the customer of the price difference, and the customer is not entitled to claim any compensation in the event the price changes after submitting the purchase order.
All purchase prices do not include delivery fees, if any, which will be added to the total cost of the order in the final invoice that the customer receives.
All refunds are processed electronically.
In cases of automatic pricing, there is a slight possibility that the part will not be available at the merchant who is priced for it due to his delay in updating his stock data. Complete the sale.
The site may be forced to refuse or cancel any purchase for any reason for any customer at any time without giving the reason, whether to the customer or any other party.
The customer must provide the tocars delivery person with the address in a correct and complete manner, and Tocars shall not be responsible for any errors in the address recorded in our audio or digital records.
Every effort will be made to ship the order and deliver it according to the dates that have been agreed upon by voice or writing in our correspondence with the customer or during the time period specified on the site, but the site does not bear responsibility for delaying the delivery of any order in circumstances beyond our control.
Ownership of the product passes to the buyer once the order is shipped to the address registered in the order, and until this time the ownership of the product remains to Tocars and the buyer has the right to claim the amount of the order according to the policy of cancellation, return and exchange.
Responsibility for the risk of loss or damage to the order will be transferred as soon as it is delivered to the buyer, and he is not entitled to recover the value of the order except in accordance with the terms of can

We at "Tocars" make every effort to ensure that the prices offered to customers are competitive and accurate in the case of pricing. However, it cannot be guaranteed that the prices are the cheapest, and it cannot be guaranteed that prices will not change after a certain period of time has passed, as Tocars has the right to offer the commodity at another price after a period of time has passed. And any user who uses this information received is under his own responsibility, so we recommend that you read the information carefully. Also, we cannot guarantee that the website will operate continuously or without interruption or that it will be error-free.

Shipping and risks:

Tocars disclaims its responsibility for any sale or agreement between the merchant and the customer in the event that the payment process is made outside the website or application, and Tocars is not responsible for any transfers carried out other than its official accounts mentioned in the website and application.
Please note that we may keep your personal information, in a secure manner, to facilitate our task in subsequent requests, and we will only use your information in accordance with the privacy policy.
In the event that a commodity is not available locally available, you will be responsible for compliance with all applicable laws and regulations in the Kingdom of Saudi Arabia that regulate the import from abroad, and you are obligated to pay any additional fees or taxes related to the import of the good.

cellation, return and exchange.

The customer bears the amount of the shipment, which varies according to the type of item. At Tocars we give full freedom to our customers to choose the shipping provider and our customers will be informed of the expected shipping amount before sending the shipment.

Right of cancellation, return and exchange

Cancel orders before shipping products

In the event that any of the stores is not committed to preparing the item, or the prices differ, the site "Tocars" is obligated to inform the customer within 24 working hours from the time the customer pays the value of the order.

Tocars are not obligated to any compensation to the buyer except for the value of the order paid.

Some parts need to be requested from the agent or from abroad, and in this case, when the customer approves the request, he is not entitled to cancel the request, and in the event of cancellation, some administrative fees may be deducted from him.

In cases of price difference, the buyer is obligated to pay the difference to start preparing and shipping procedures.

User Section: Fees for dismantling and preparing used parts at a rate of not less than 15% of the total value of the parts or fifty riyals as a minimum.

The new section: special fees for the parts that are requested from the agent or from abroad, at a rate of not less than 5% of the total value of the parts or fifty riyals as a minimum.

Exchange and return after items have been shipped

In the event that the piece sent to the customer is correct so that it is identical to the same name as the part sent by the customer and identical to the structure number sent with the request, or the customer chooses it from the list of offered parts, he is not entitled to request replacement or retrieval of the part.

In the event that the store sends a part that does not conform to the specifications of the customer's request, or sends a piece that is not usable, the customer has the right to request a replacement or return of the part during the warranty period indicated with the request.

Tocars are not obligated to any compensation to the buyer except for the value of the order paid.

The store does not bear any additional fees due to the error in preparing the piece, and bears only the dismantling and preparation fees of the same prepared piece.

In the event that the customer is late for sending the part for more than 24 hours from the time the customer service center is notified, the return or replacement request is considered void.

The above is required for the returned parts to arrive in their original condition and received by the store to start the procedures for replacing the part or procedures for returning the remaining funds to the customer.

The foregoing stipulates that the request for replacement or return be made within the warranty period shown with each sold piece, and in the event that the request is made after the end of the warranty period, the request shall be deemed canceled and unacceptable.

In the absence of a warranty period indicated with the order, the warranty of the part is considered 48 hours from the time the part reaches the customer's shipping address, and any request for replacement or return during this period is considered canceled and unacceptable.

Terms and conditions for selling machines and transmissions (gearboxes) at Tocars:

We provide our customers with a guarantee according to the period specified by the merchant, and this is clarified on the invoice or on the customer's order page.

The price does not include receiving the return from the customer (the machine or the old one), as a security deposit must be paid in advance until the returned machine or equipment is received.

The displayed price does not include installation.

The guarantee includes oil shortage, smoke exit, smuggling, and high temperature. When one of these problems occurs, the customer must return and contact us immediately before any break in the machine due to bad observation or negligence to return to us.

The warranty does not cover the breakage that may occur due to neglect of the machine's problems, we are always responsible for the problem as soon as we inform us of it before the breakage.

It is stipulated for the above that they comply with the conditions mentioned in the exchange and return after shipping the products.

Pricing service requests

In the event that the item to be priced is not available, the customer has the right to either keep the amount in his balance in the Tocars app or request that it be returned to his bank account within a period not exceeding 3 months from the date of payment of the amount.

Amounts paid for un-priced orders expire within 3 months from the date on which the customer pays the amount, and the customer is not entitled to claim them after this period.

In the event that the request is priced for the customer, the customer has the right to object to the price within a period not exceeding 7 working days and to demand that the amount be returned to his account.

In the event that the request is priced to the customer and the customer does not object to the price sent to him within 7 working days, Tocars keeps the amount in the customer’s balance for a period of 45 days, provided that it is completed Use it only with orders from within the website or application.

The amounts paid for the priced orders expire within 45 days from the date on which the customer paid the amount, and the customer is not entitled to claim them after this period.

The period for depositing funds for return requests

The amounts will be returned electronically after receiving the shipments and parts from the customer in a proper condition within a period of three to five working days as a maximum.

Return period

Mada / credit cards: The return request is submitted to the bank on the same card used, and it may take 7 to 21 business days for the value to appear in the customer’s bank statement from the date it is returned, according to the banking procedures.

In the event that any claims or disputes arise due to the use of the "Tocars" website, the systems, courts and committees within the Kingdom of Saudi Arabia are in place to settle these claims or disputes.